Privacy Policy

We are committed to your privacy.

Your privacy matters and we are committed to the responsible use of any personal data you provide us.  This Privacy Policy explains what information we collect about you, the rights you have with respect to that information, and how you can exercise those rights. 

Application of this Policy.

This Policy applies to Westport Properties, Inc., US Stroage Centers and US Storage Centers’ facility owners (collectively “Westport Properties, Inc.” or “US Stroage Centers”).  

This Policy applies to US Storage Centers’ operations in the United States, including our storage solutions, physical locations, website located at www.westportproperties.net and www.usstorage.net, mobile apps, and information we collect at other locations or events under our name (collectively, our “Services”).  By using our Services, you consent to our collection, use, and sharing of your information consistent with this Policy and applicable privacy and data protection laws. 

Information we collect about you, why we collect it, and who we share it with.

When you use our storage solutions.  We collect information necessary to provide you with the storage solutions you have requested.  This information may include “identifiers,” “personal information,” “commercial information,” and “professional or employment-related information” such as your name and contact information, alternative tenants’ names and contact information, driver’s license, passport information, Social Security number, payment and credit card information, insurance coverage information, account number, employment history, and other information.  In addition, when you pay for our storage solutions, we collect your bank information to process the payment.  We use this information to provide you with the storage solutions you have requested, to bill you for our services, for relationship management and marketing purposes, security and fraud prevention, and to improve our services. We may share your information with our service providers, such as payment processing providers and data storage and processing providers.  We may also share your information with third parties in connection with our legal rights and obligations or in the event of a merger, acquisition, or other transaction involving our company.  

Please note: if you provide us with information of alternative contact person(s) and/or authorized users, you must first obtain that person’s consent and to advise them of this Privacy Policy. 

When you visit our locations.  When you visit our locations, we may collect video images of you on security cameras.  This information may include “audio, electronic, and visual information” and “geolocation data.”  We use this information for security and fraud prevention and to improve our services.  We may share your information with third parties in connection with our legal rights and obligations or in the event of a merger, acquisition, or other transaction involving our company.  

When you provide your contact information to us, or sign up to receive information from us, and contact us.  We collect information that you provide to us for the purpose of communicating with you, and when you join our mailing lists.  This information includes “identifiers,” “personal information,” and “commercial information” such as your name and contact information.  We also save correspondence from you and your voice recordings from recorded calls.  We use this information to provide you with the information that you have requested from us, to provide you with information relevant to your storage solutions needs, for relationship management and marketing purposes, and to improve our services.  We may share your information with our service providers, such as data storage and processing providers and our service providers who manage our website and assign it with relationship management and marketing.   We may also share your information with third parties in connection with our legal rights and obligations or in the event of a merger, acquisition, or other transaction involving our company.  

When you apply for a job with us or become our employee.  We provide you with information about the categories of information we collect and what we do with that information in a separate notice and in our employee manual.  

When you visit our website.  We collect information from you using “cookies” and “website beacons,” discussed more below in our Cookie Policy. These cookies and beacons provide us with “identifiers,” “internet or other electronic network activity information,” “commercial information,” and “geolocation data” about your visit to our website, such as your Internet Protocol address, the type of browser and operating system you used to access our website, the date and time of your visit, the pages you visited, any previous website you accessed to reach our website, and subsequent websites you visit.  We use this information to improve your experience on our website, to track visits to our website, and to see how visitors move about the pages.  We share this information with our service providers who manage our website, analyze activity on our website, and audit it for security purposes.    

We also allow other parties to collect personal information about your online activities over time and across different websites when you use our website.

Our website offers publicly accessible blogs or community forums. Please note that any information you provide on these blogs and forums may be accessed by others. 

Our Cookie Policy

Cookies. We and our advertising partners may use “cookies.” When you use our website, the pages you see, along with “cookies,” may be downloaded to your computer or other device that you use to access our website. Cookies are small pieces of information that are stored by your browser on your device or computer. These cookies may be used to deliver content specific to your interests and for other purposes, such as security and administrative functions. For example, cookies are used to store your preferences for certain types of information so that you do not have to input those preferences every time you use our website.  You may opt out of receiving cookie-based advertising from Google by visiting the Google advertising opt-out page and/or from other third party vendors by visiting the Advertising Initiative opt out page. You may also modify your cookie settings in your browser through your browser settings. Please note that if you set your browser to disable cookies you may not be able to fully access and use all of our services.  Also, please be aware that third parties, such as companies displaying advertisements on our website or services provided by third parties that may be linked to from our website services, may set cookies on your hard drive or use other means of passively collecting information about your use of their services, third-party websites, or content. We do not have access to, or control over, these third-party means of passive data collection.

Website beacons. We and our advertising partners may also use web beacons, pixels and clear GIFs (collectively referred to as “Web beacons”). These electronic technologies are transparent image files that, if used, allow us and our advertising partners to track website usage information, such as the number of times a given web page has been viewed and whether and when you have opened an HTML email, how many times the email was forwarded and which links in the email were clicked. Unlike cookies, these technologies are not placed on your computer or device. This information helps us to improve our website and our services and helps our advertising partners by measuring the effectiveness of these communications with you. These technologies may be used in association with cookies to understand how visitors interact with our website or advertisements made by our advertising partners.

Location information.  Some of our digital properties may collect your location to help you search for one of our stores or to use special mobile features within some of our stores. For example, US Storage Centers works with third parties to provide you helpful messaging in your mobile app when you come to our stores. We also may use this information to determine whether to provide you with content, information, and notices that may be required by law based on your location.

For any mobile application to identify your location, you must enable location services through your mobile device’s settings. If you do not want US Storage Centers to collect this information or to enable these features, you can turn off location services on your mobile device. US Storage Centers has no control over your device’s settings.

“Do Not Track” Signals

We do not respond to “Do Not Track” (DNT) signals.  We do not track our visitors over time or across third-party websites to provide targeted advertising, and therefore we do not respond to DNT signals.

Links to other websites.

Our website contains links to websites that are controlled by third parties and access to third-party services.  These links are provided to you as a convenience, and we are not responsible for the content, action or performance of any linked website.  Please be aware that other websites have their own privacy policies, and their data gathering practices that may be different from ours.  We are not responsible for the information collected by other websites if you link to them from our website.  We cannot guarantee how those sites use cookies or whether they place cookies on your computer that may identify you.  You should carefully review the privacy policies of each website you visit to understand how it collects and uses information.

Use of social media features. 

Our website includes ways to interact and share using social media, through features such as the Facebook “Like” button, the “Share This” button, “Yelp,” or interactive mini-programs that run on our website, also known as “widgets”. These features may collect information such as your IP address or the page you are visiting on our website and may set cookies to enable the feature to function properly. Social media features can be hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the social media company providing the feature. 

Sale of Personal Information

We do not and will not sell your personal information.  This includes personal information of minors under the age of 16.

Children’s Privacy

We do not collect personal information of minors under the age of 13.  Our Services are not designed for and are not marketed to minors.  We do not knowingly collect or solicit personal information from minors, and we do not knowingly allow minors to use our website.  

Californians’ Privacy Rights 

1. Your rights regarding information we have collected in the last 12 months.

Right to Know. You have the right to request that we inform you of (1) the categories of personal information we have collected about you, (2) the categories of sources from which the personal information is collected, (3) the business or commercial purpose for collecting the information, (4) the categories of third persons to whom we sold or disclosed each category of personal information for a business purpose; and (5) the business or commercial purpose for which we sold or disclosed the personal information.  You also have the right to request that we inform you of the specific pieces of information we have collected about you.  We have the right to deny your request in certain circumstances.

Right to Request Deletion of Personal Information. You have the right to request that we delete personal information that we have collected from you.   We have the right to deny your request to delete in certain circumstances.

Right to Nondiscrimination.  You have the right to not be denied goods or services or charged different prices because you have exercised your privacy rights.

You may submit a request to know or request for deletion by calling us at 1-866-858-7031 or by submitting a request to us at privacyinfo@usstorage.net

2. Verifying your request to know or delete information.

Before we can grant your request to know or delete information, we are required to verify your identity.  Our verification process depends on what type of request you are making.

Categories of information.  If you submit a request to know categories of information that we have collected about you, we will verify your identity to a reasonable degree of certainty.  This means that we will match at least two pieces of personal information provided by you with personal information maintained by us, which we have determined are reliable for the purpose of verifying your identity.  In some instances, there is no reasonable method by which we can verify the identity of the consumer to the degree required.  This is the case, for example, when you visit our website.  In that circumstance, we collect your IP address and other information as described above, but we do not associate this information with any named actual person or account.    

Specific pieces of information.  If you submit a request to know specific pieces of personal information that we have collected about you, we will verify your identity to a reasonably high degree of certainty.  This means that we will match at least three pieces of personal information provided by you with personal information maintained by us, together with a signed declaration under penalty of perjury from you stating that you are the individual whose personal information is the subject of the request. 

Request to delete information.  If you submit a request to delete information, we have collected from you, the manner in which we will verify your identity will depend on the sensitivity of the personal information and the risk of harm to the individual by its unauthorized deletion.  If the personal information is not sensitive, we will match at least two pieces of personal information provided by you with personal information maintained by us, which we have determined are reliable.  If the personal information is sensitive, we will match at least three pieces of personal information provided by you with personal information maintained by us, together with a signed declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request. 

Additional information about requests to know and requests to delete.

  • We are not obligated to respond to a request to know submitted by or on behalf of the same consumer more than twice in a 12-month period.
  • If we cannot verify that the person submitting or authorizing a request to know is the person about whom we have collected personal information, we are not obligated to provide personal information in response to the request to know.
  • In responding to a request to know, we will not disclose an individual’s Social Security number, driver’s license number or other government-issued identification number, financial account number, health insurance or medical identification number, account password or security questions and answers. 
  • If we cannot verify that the person submitting or authorizing a request to delete information is the person from whom we have collected information, we will deny the request to delete. 

4. Requests from authorized agents.

Your authorized agent may submit a request to know or delete on your behalf.  If you use an authorized agent to submit a request to know or a request to delete personal information, we will require that you (1) provide your authorized agent with written permission to submit a request to know or delete information on your behalf, and (2) verify your identity with us, using the methods described above.  We may deny a request from an agent who fails to submit proof that they have been authorized by you to act on your behalf.

Your Other Options

You may:

  • Stop receiving marketing or promotional e-mails, direct mail, phone, and mobile marketing communications
  • Update and correct your personal information
  • Deactivate your account
  • Request removal of information you post on our digital properties; in some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why.

To do so:

  • Follow the directions in a marketing e-mail, direct mail, or mobile communication that you receive from us
  • Provide your request and current contact information through one of the contact methods listed under “Contact Us” below

Please note: even if we can anonymize or make your content or information no longer visible, this does not ensure complete or comprehensive removal of your content or personal information from the internet.

Required Information 

Some of the personal information you provide to us is entirely voluntary.  You are not required to visit our website or sign up for our mailing lists.  If you do not provide your contact information to us, we cannot communicate with you.  If you do not provide personal information to us in connection with our performance of a contract to provide you with legal services, we cannot provide you with an adequate level of service and may have to stop providing our Services to you.  Some of the personal information that we collect from you in connection with your prospective or actual employment with us is required by U.S. law.  If you do not provide information that is required by statute, we will not be able to employ you.

Information Protection

We use technical and organizational measures to protect the personal information we collect about you from unauthorized, improper or unlawful access, use, disclosure, alteration or destruction.  Please be aware, however, that no data security measures can be guaranteed to be completely effective.  We urge you to take every precaution to protect your personal data when you are on the internet and/or our website.  For example, you should create a strong password and protect against unauthorized access to your password and your computer. Be sure to sign off when finished and do not share your password with anyone. You can refer to the Federal Trade Commission’s website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information on how to protect yourself from identity theft.

Information Retention

We may retain your information for as long as your account is active or as needed to provide you with our Services, comply with our legal obligations, resolve disputes, enforce our agreements, or as permitted by U.S. records retention requirements and guidelines. 

Automated Decision-Making

We do not engage in automated decision-making or profiling.

Notice to Foreign Users 

This Policy applies to customer relationships established in the United States. Our website is hosted in the U.S. and is intended for U.S. visitors. Parts of this Policy may not apply to visitors to our website outside the U.S. because, for example, certain services may not be offered to non-U.S. customers. If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. privacy and data protection laws and which may be more stringent than those U.S. laws, by visiting our website and providing us with personal information, you acknowledge and consent to the transfer to and processing of your personal information in the U.S.

Policy Updates

We may update this Policy from time to time by updating this page.  If we materially change the Policy, we will post the new Policy on this page.    

Contact Us

If you have any questions, comments, or concerns about this Policy, please contact us at privacyinfo@usstorage.net or:

Westport Properties, Inc.
Attention: Privacy Officer
2201 Dupont Drive, Suite 700
Irvine, California 92612

Date Last Updated: December 31, 2019